Flex RSE

As the pace of business continues to accelerate, organizations are under pressure to do more with less. IT departments are frequently overwhelmed with admins wearing multiple hats. In many organizations, there is not a dedicated person to support backup and recovery; rather IT staff handle this role as one of many daily activities. Responsibility for these systems often falls to admins who are not experts in the technologies or methodologies of data protection and are already overwhelmed with higher priority IT tasks.

GEN3i Migration Services offers a Flexible Remote Support Engineer (Flex RSE) solution that allows organizations to utilize a senior backup engineer only when needed instead of hiring an expensive full-time backup engineer or settling for sub-optimal protection.

Our experts are highly skilled and have extensive experience in data protection, so you can be confident that your data is in good hands. This type of service is used mostly in the day-to-day administration of your company’s data protection environment. This includes optimizing the system, verifying scheduled backups complete successfully, triaging unsuccessful backups, handling support tickets, planning upgrades/migrations, performing health checks and other tasks as needed.

This approach frees up resources that can be used in other areas of the business while providing your organization with the peace of mind that comes with knowing your data is safe. We can provide a comprehensive assessment of your current environment to determine the best course of action.

Managed Services

Due to the fact that it is a back-office function, data protection is often the lowest hanging fruit for IT organizations to begin moving toward service-based solutions.

GEN3i Migration Services Managed Services offer the perfect data protection solution for any organization, large or small. We combine industry leading data protection software and hardware with our years of highly focused experience to deliver an enterprise class data protection solution.

Our Managed Services are designed to minimize risk and maximize ROI, while providing your organization with the peace of mind that comes with knowing your data is safe.

This approach takes the burden off the company human resources to administer and maintain data protection systems while moving from a Capital Expenditure (CapEx) to an Operational Expenditure (OpEx) as a monthly subscription. Not only will this reduce the administrative costs associated with data protection, but it will also provide a predictable monthly budget cost.

In addition, our team of experts will work with your team to ensure that your data protection systems are always up-to-date and compliant with industry best practices. As a result, you can focus on your core business objectives without worrying about the complexities of data protection.
Beyond data protection, we also offer additional Managed Services such as our Restore-on-Demand and hosted backup catalog solutions to retain access to legacy backup data.